Altitude Career Skills Institute Policies and Procedures
Enrollment Date Policy:
Enrollment Date Policy: Enrollment at Altitude Career Skills Institute is considered “Rolling.” Candidates will be given access to their course within 24-hours of purchasing the course online unless otherwise specified. Start dates can be changed by emailing info@projectaltitude.us or by making a note during enrollment. Candidates will have six (6) months to complete the training program and 1-year to complete exams from the start date unless otherwise noted. Access to the courses on our platform have an expiration date of 6-months. Candidates can extend this on a month to month basis. Tuition & fees paid to extend courses will be credited to the candidate should they choose to enroll in another program.
Cancel & Reschedule Policy:
Cancel & Reschedule Policy: Canceling your scheduled exam within 48-hours prior to your exam date will incur a cancellation/reschedule fee of $245. To cancel your scheduled exam and reschedule without incurring a fee, you must submit a written request (emails are valid) to info@projectaltitude.us. at least 72-hours prior to your exam date. Canceling the same day is considered a no-show (see policy below). Canceling Course Enrollment: Canceling your scheduled course within 48-hours prior to your start date will incur a cancellation/reschedule fee of $245. To cancel your training and reschedule without incurring a fee, you must submit a written request (emails are valid) to info@projectaltitude.us. at least 72-hours prior to your start date. Canceling the same day or later is considered a no-show.
No Show Policies:
Exam No-show Policy: An Exam no-show means that a candidate failed to join their scheduled exam video conference within 15 minutes of the start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $245 prior to being permitted to reschedule an exam. Training No-show Policy. A Training no-show means that a candidate failed to make progress in their course as described below. If you are a no-show for training, you must pay a no-show fee of $245 prior to being permitted access back into your course room.
Absences & Course Progress Policies:
Absences & Course Progress Policies: Training at Altitude Career Skills Institute is self-paced and online. Although the training is online and self-paced, candidates are required to make progress over the six (6) month period they have access to the course. Candidates must make 15% progress each month until 90% of the course training is complete. A candidate does not have to progressively make 15% progress; rather they should strive to meet the schedule displayed below. If you are unable to meet the schedule, you can coordinate with an instructor a plan to meet your goals on time or extend your course. Failure to meet the progress requirements for one month will result in an “absence” for the month and a warning from Altitude Career Skills Institute. To get back on track, a candidate must simply meet the next month's progress requirements. Failure to meet the progress requirements for two months will result in a second “absence” and Altitude Career Skills Institute will unenroll you from the program and you will incur a “Training No-Show,” with all associated costs. Required Candidate Attendance Progress %. Month one, (15%); Month two, (30% ); Month three (45%); Month four, (60%); Month five, (75%) Month six (90%).
Transcripts and Transcript Requests Policy:
Transcripts and Transcript Requests Policy: Candidates who complete 90% or greater of their online training courses will be granted a certificate of completion for their training. Candidates who complete their exams with a passing score will receive a certification from the credentialing body with whom they tested and a certification from Altitude Career Skills Institute. Some funding sources require proof of completion. In these circumstances, Altitude Career Skills Institute will also send a copy of the transcript to the funding source and/or program. A third party may verify a credential on our website; however, a pdf certificate or certification will only be sent to a third party IF requested by the candidate who earned it. These requests can be sent to info@altitudecsiorg or by using our transfer request form Altitude Career Skills Institute will send pdf transcripts at no cost to the candidate.
Grading Policy
Grading Policy. Altitude Career Skills Institute is an educational institution that emphasizes the importance of acquiring practical skills for success in the workplace. As part of its commitment to ensuring that students meet the required standards, the Institute has implemented a three-tier grading system that includes "pass," "fail," and "incomplete." This system has been designed to provide clear and objective feedback to students on their progress in the course and to help them identify areas where they need to improve. By adhering to this grading policy, Altitude Career Skills Institute aims to promote academic excellence and to equip students with the knowledge and skills needed to achieve their career goals. Pass: This grade is given to students who have met the requirements of the course and have demonstrated sufficient understanding of the material. Students who receive a "pass" have completed all the necessary assignments, exams, and other requirements of the course to a satisfactory level. Fail: This grade is given to students who have not met the requirements of the course and have not demonstrated sufficient understanding of the material. Students who receive a "fail" have not completed all the necessary assignments, exams, and other requirements of the course to a satisfactory level. Incomplete: This grade is given to students who have not completed all the necessary requirements of the course by the end of the term due to circumstances beyond their control (e.g. illness, family emergency, etc.). Students who receive an "incomplete" must complete the missing coursework by a designated deadline in order to receive a final grade of "pass" or "fail." Failed Exam Policy: The re-examination fee for a full exam is 65% of the applicable certification exam cost. Altitude Career Skills Institute offers TAKE2 for all exams. TAKE2 is a free exam retake after the candidate’s first failed exam.
Withdrawal, Dismissal & Reentry Policies:
Withdrawal, Dismissal & Reentry Policies: Withdrawal refers to the situation where a candidate drops a course or courses. Students may withdraw from a course via the web up 72-hours prior to gaining access to their course room. Candidates who withdraw from course prior to the course opening will have no grade assignment and no record of having attempted the course, nor will any transcript be kept. Candidates who withdraw after the 72-hours will have a certificate of withdrawal kept on record annotating progress made. Withdrawals made within or after the 72-hour mark are subject to respective fees except in extenuating circumstances. Dismissal refers to the situation where a candidate is dropped from a course or courses for reasons otherwise listed between the candidate and Altitude Career Skills Institute. Students can be dismissed for violations of academic integrity and failure to make progress. Please see respective policies for clarification. Reentry refers to the situation where a candidate has withdrawn from or is dismissed and desires to reenter the program. Re Entry is permitted for students who withdraw prior to their withdrawal date and/or withdraw from the course after the 72-hour mark and remain in good standing with the organization (that is to say the candidate owes no fines or fees). Reentry for dismissed candidates is on a case-by-case basis. Please contact info@altitudecsi.org if you are attempting reentry after a dismissal. Altitude Career Skills Institute will do its best to ensure candidates who reenter the program, receive credit for work completed prior to withdrawal or dismissal.
Refund Policy:
Refund Policy: Requests for refunds must be submitted to info@altitudecsi.org Refund requests submitted less than 72-hours prior to your scheduled exam or training will incur a $475 processing fee that must be paid prior to the refund being issued. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course. Refunds will not be granted after a candidate has had course access for seven (7) or more days. Additionally, refunds will not be granted to students who failed to comply with the institutions Attendence Policy. The purchase of all exam vouchers is final. Exam vouchers are non-refundable and non-transferable. In purchasing an exam voucher, candidates accept that they may not request a refund once the exam voucher has been issued.
Credit & Course Transfer Policy:
Credit & Course Transfer Policy: Transfer credit for training courses is not required at Altitude Career Skills Institute. Some courses do have prerequisites. We give favorable consideration to courses that could appropriately be offered by Altitude Career Skills Institute, whether or not equivalent courses currently are offered. Admissions reserves the right to accept or reject certifications earned at other institutions governed by different credentialing bodies. In general, it is policy to accept certifications earned at institutions fully accredited by their respective credentialing bodies, provided that such certifications have been earned to standard. Exceptions are noted under Notable Restrictions on Transferred Certifications. If some certifications do not transfer and the candidate questions a decision, the candidate can appeal directly to the Senior Vice President for Academic Affairs at Info@projectaltitude.us. Once a verdict on an appeal for the transferred certification is made, there will be no further appeals. Notable Restrictions on Transferred Certifications: Altitude Career Skills Institute reserves the right to deny credit for courses that are not compatible with its accredited programs. Certifications considered below associate level certification. Repeated certifications or certifications with duplicate subject content Coursework earned at an institution that did not hold at least candidacy status with its accrediting association when the certification was completed.
Complaints and Appeals Policy:
Complaints and Appeals Policy: Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. If you were not provided with this information, please inform school management. Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with Kentucky Commission on Proprietary Education, as well as with other relevant agencies or accreditors, if applicable. All certification related complaints and appeals must be reported in writing to info@altitudecsi.org within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential. Additionally, you will be given the opportunity to discuss the course via a feedback form at the end of the course. All candidate feedback documents are reviewed. To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, 2017 Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records. The form may be mailed to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th floor, Frankfort, Kentucky 40601. The forms can be found on the website at http://www.kcpe.ky.gov/.
Kentucky Student Protection Fund:
Kentucky Student Protection Fund: Pursuant to KRS 165A.450 All licensed schools, resident and nonresident, shall be required to contribute to a student protection fund. The fund shall be used reimburse eligible Kentucky students, to pay off debts, including refunds to students enrolled or on leave of absence by not being enrolled for one (1) academic year or less from the school at the time of the closing, incurred due to the closing of a school, discontinuance of a program, loss of license, or loss of accreditation by a school or program. Process for Filing a Claim Against the Student Protection Fund: To file a claim against the Kentucky Student Protection Fund, each person filing must submit a signed and completed Form for Claims Against the Student Protection Fund, Form PE-38, 2017 and provide the requested information to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th Floor, Frankfort, KY 40601. The form can be found on the website at http://www.kcpe.ky.gov/. Filing a Complaint with the Kentucky Commission on Proprietary Education: To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, 2017 Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records. The form may be mailed to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th floor, Frankfort, Kentucky 40601. The forms can be found on the website at http://www.kcpe.ky.gov/.
Other requirements not listed:
Other requirements not listed: Altitude Career Skills Institute is a proud member of many credentialing bodies, Accredited Training Organizations and Accredited Training Partners. Altitude Career Skills Institute will make required amendments and addendums to its policies to ensure it is within compliance of its ATPs/ATO/CBs. It is the responsibility of the candidate to review all polices and quality management systems of the credentialing body for which they want to certify as specifics may not be listed in this document; however, these specific requirements are in place.